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Web-based Outreach/CRM Analyst

Office: Austin, Texas
Location: Austin, TX
Job ID: S20-0636

JOB TITLE: Web-based Outreach/CRM Analyst


"This position is contingent upon contract award"

The project provides support services for the Army Futures Command (AFC) Headquarters and subordinate/direct reporting units in the planning and management of the full range of operations activities for mission execution.


Provide web-based outreach/ engagement support, analysis, evaluation, and reporting. Tasks will include, but are not limited to:

  • Ensure web pages are current, all links are functional and website content remains dynamic
  • Provide and maintain a web analytics capability to monitor the amount of web traffic visiting the website
  • Provide capability for companies to register and for data to feed database statistical analysis, reporting and measuring
  • Provide capability to submit invitations to speak at events
  • Ensure data feeds an engagement calendar and notify identified POCís of request
  • Update the website with current outreach information, photos from outreach events and other information
  • Provide statistical analysis and reporting, outreach support, program area support, administrative support and special assignments
  • Provide capability for small businesses to publish stories of their growth and success as a result of working through AFC
  • Communicate AFC opportunities, news, and focus areas
  • Support and assist with systemically tracking engagements with Industry, capturing the results of those engagements and measuring effectiveness
  • Develop and utilize the CRM tool to capture the relevant data necessary to reach Industry partners through multiple communication platforms


Security Clearance: Secret

  • Active DoD SECRET clearance
  • Bachelors degree
  • Seven (7) Ė Nine (9) years experience in a knowledge management role
  • Four (4) years additional related experience can substitute for education


  • Experience providing outreach support to operational and/or strategic Army staff
  • Wide experience and expert knowledge of CRM tools
  • Thoroughly familiar with organization and operational function of Headquarters of the Department of the Army (HQDA) and Army Futures Command





WBB is a technical and management consulting company that provides innovative products and services that solve government and commercial customerís toughest problems. For more than 30 years, WBB has set the standard for excellence in consulting services, while providing its employees with an outstanding work environment with ample opportunities for growth and success. WBB continues to enjoy impressive growth, which is directly attributed to the companyís hiring practice of always hiring the very best professionals from government, military and industry.

We are proud of our diverse environment and are an Equal Opportunity Employer. WBB is committed to a policy of equal employment opportunity. WBB participates in E-Verify.

WBB does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of WBB and WBB will not be obligated to pay a placement fee.

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